Delivery Information

USEFUL INFORMATION

• All orders are dispatched from the UK.

• I aim to dispatch orders as soon as I can. My average processing time is 2-5 days, however some of our made to order products (limited edition art prints & personalised bookplates) may take longer.

• If you need your items quicker, let me know on the checkout page and we’ll see what we can do. Please feel free to email me on shelftalesshop@gmail.com

• Orders are packed to ensure that they do not get damaged on their way to you.

• Once your order is dispatched, you will receive a tracking link via email.

• If you are not able to accept delivery of your shipment, couriers may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery directly from the courier.

• Please be aware that customers are responsible for payment of any local customs duties.

RETURNS & REFUNDS

Unused an unopened items purchased online may be returned within 28 days or receipt. Kindly note that we will not cover the cost of return postage for unwanted items.

Refunds will be processed within 14 days after we have received your returned item(s) (provided they are still intact). Refunds will be issued to your original payment method.

Problem with your delivery/order? Email me on shelftalesshop@gmail.com or whatsapp me here